311 Requests
How the City of Burlington responds to public service requests on SeeClickFix.
The city's own request types, such as potholes, sidewalks, trash and illegal dumping, graffiti, parks, parking, and water. Burlington Electric's and the airport's requests aren't included.
Requests submitted in the past 12 months. Updated .
Summary
- Typical time to acknowledge Under 1 hourMedian of acknowledged requests
- Typical time to close 3.7 days Median of closed requests · 1 in 10 took over 54 days
- Requests, past 12 months 2,072 995 closed
- City staff acknowledged 842 of 2,072 requests (41%). Another 573 were closed without being acknowledged first.
- Time to close counts only the 995 closed requests. The 1,077 still open are left out.
Requests by month
Oct 2024 to Oct 2026. Striped: recent months, still changing.
Requests per 1,000 residents, by ward
Past 12 months. Differences partly reflect how often people in each ward report problems.
By category
Past 12 months. "Typical" means the median: half took less time, half took more.
| Category | Requests | Still open | Typical acknowledge | Typical close |
|---|---|---|---|---|
| Trash or Illegal Dumping | 659 | 225 | 33 hours | 5.1 days |
| Parks Department Issue | 376 | 348 | Under 1 hour | 3.9 days |
| Found Needle or syringe | 319 | 179 | – | 2.9 days |
| Parking on lawns or yards | 147 | 24 | 24 hours | 3.0 days |
| Other | 118 | 44 | 2.3 days | 1.9 days |
| Graffiti | 110 | 92 | 2.0 days | 3.6 days |
| Greenbelt/Treebelt | 71 | 24 | 24 hours | 5.3 days |
| Parks Department issue | 57 | 57 | – | – |
| Active Construction Issue | 26 | 11 | 5 hours | 17 hours |
| Acts of kindness or positive community contributions | 25 | 0 | 44 days | 44 days |
Open requests by age
No update in over a year
1,207 of the 2,336 open requests haven't been updated on SeeClickFix in over a year: no status change, comment, or edit. SeeClickFix doesn't show whether these were fixed and never closed, or never handled.
Longest-open requests
- Drainage (opens in new tab)257 South Champlain Street · Ward 3 · Open since
- Graffiti on private property (opens in new tab)200–299 S Champlain St · Ward 3 · Open since
- Graffiti on private property (opens in new tab)200–299 College St. · Ward 8 · Open since
- Graffiti on private property (opens in new tab)100–199 College St · Ward 3 · Open since
- Graffiti on private property (opens in new tab)200–299 Flynn Avenue · Ward 5 · Open since
- Graffiti on private property (opens in new tab)100–199 Dale Rd · Ward 4 · Open since
- Other (opens in new tab)77-83 Charlotte St · Ward 5 · Open since
- Other (opens in new tab)1184 North Ave · Ward 7 · Open since
- Church Street Marketplace (opens in new tab)126 Church Street · Ward 3 · Open since
- Other (opens in new tab)180-186 Woodlawn Road · Ward 4 · Open since
Opened in the past 30 days
165 requests from the past 30 days are still open.
Repeat locations
119 places had a problem reported again after an earlier request there was closed, in the past 12 months.
- Trash or Illegal Dumping33 North St · Ward 3 · 33 requests, 30 after a close
- Parks Department Issue292 Saint Paul St · Ward 6 · 28 requests, 26 after a close
- Trash or Illegal Dumping103 N Champlain St · Ward 3 · 19 requests, 18 after a close
- Trash or Illegal Dumping669 Riverside Ave · Ward 2 · 18 requests, 17 after a close
- Trash or Illegal Dumping56 Cedar St · Ward 2 · 17 requests, 15 after a close
Data from seeclickfix.com (opens in new tab), used under the CC BY-NC-SA 3.0 (opens in new tab) license. Public requests only; recorded back to June 27, 2014. A typical time from fewer than 5 requests shows "Not enough data". In the tables, – means fewer than 5 requests, too few for a typical time, or, for requests outside the wards, no population to count per 1,000 residents. Methodology.